Refund Policy

Last updated: 11/5/2026

One-time purchases

All plans are one-time orders. There is no subscription and nothing renews automatically.

Failed or missing film

If a generation fails, or you pay and do not receive your file, we refund the full amount automatically. You do not need to contact us or file a request.

Paid but not generated

If you paid and no film has been generated yet, you can request a full refund within 14 days of the charge, for any reason. We process it to the original payment method.

Generated and delivered

Once a film has been generated and delivered, the order is generally non-refundable because the processing cost has already been incurred. As a goodwill measure, if you contact us within 24 hours of delivery, we will refund the order once, without asking for a reason.

How to request

Email support@picturetolife.app from the address on your account with the order reference. We reply within one business day for refund requests.

Chargebacks

Please contact us before opening a chargeback. It is faster for both sides and keeps your account in good standing. Picture to Life is sold through Waffo as merchant of record.